Overview of the One-Call Program

According to the U.S. Department of Transportation, oil pipelines are the safest method of transporting petroleum products. Unfortunately, a significant percentage of pipeline accidents and the injuries that result are due to outside force damage caused by digging and other activities near pipelines.

To help prevent such accidents from occurring, most states have a one-call notification service. When an individual calls this number, the one-call center notifies the pipeline company or other buried utility organization. The company then sends a representative to the proposed excavation site to mark the exact location of the buried pipeline or utility free of charge.

Excavators and homeowners should use the one-call system before starting excavation such as installing fences, flagpoles, landscaping, storage buildings, foundations, swimming pools, ground clearing, deep plowing, laying underground pipe or wiring. By taking the time to call, you can prevent disruption of service, accidents, injuries and possibly death.

The one-call system should be contacted at least 48-hours in advance before digging. In most states, law requires adherence to the one-call procedure.

If you are an excavating contractor or a homeowner, please call your local One-Call Center before you start to dig.