Emergency Responder Education

Emergency Responder Education

ExxonMobil Pipeline Company offers emergency officials in our areas of operation free, unlimited access to online pipeline emergency response training.

The training portal is among the many initiatives the American Petroleum Institute (API) and the Association of Oil Pipe Lines (AOPL), together with supporting emergency response organizations, have created to assist first responders in learning the techniques and skills to address a pipeline incident. The National Association of State Fire Marshals (NASFM) “Pipeline Emergencies” program, an online training course, is provided free of charge to all first responders. For 911 dispatchers, the awareness course will provide information about hazards and proper response.

Participants are able to select the training program that best suits their needs among the following levels:

  • Awareness (Introduction)
  • Operations (Intermediate)
  • Technician (Comprehensive)


Access the training registration page and associated modules


First Responder ER Toolkit Materials:

ExxonMobil Pipeline Company is committed to the safe and environmentally responsible operation of its pipelines and terminals. We patrol our pipeline routes on the ground and in the air. We closely monitor systems at a 24-hour control center, where our operators can implement protective measures if a release or other problem is detected.

We work hard to prevent emergencies, but in the unlikely event of a pipeline incident, we are prepared to quickly respond. Our personnel regularly communicate, plan and drill with your local emergency responders, such as fire and police departments, to ensure our efforts are well-coordinated and effective.

To report a pipeline emergency, call 1-800-537-5200.

Here's how you can help us keep our pipelines safe:

  • Before you dig, call 811: Prior to starting work on any project near land marked by a pipeline marker, call 811 – the national one-call number – or your state's One Call System. The calls are free and required by law: Every digging job requires a call (even small projects like planting trees or shrubs) to protect your safety and that of your neighbors. You can find out more about pipelines operating in your area from the National Pipeline Mapping System.
  • Keep rights-of-way obstruction-free: Please keep any rights-of-way on or near your property clear of obstructions. Do not dig, build, store, place or plant anything on a pipeline right-of-way that might hinder access in case of emergency or maintenance needs.
  • Report potential problems: Please report any unusual sounds or smells or suspicious activity to our 24/7 emergency number, 1-800-537-5200. Contact us at any time with your concerns.