In event of an emergency always call 911
In event of an emergency first call 911, then call our 24/7 emergency number, 1-800-537-5200.
Please report any unusual sounds, smells or suspicious activity by calling 1-800-537-5200. Call us anytime with your questions or concerns.
We work hard to prevent a pipeline incident, but in the unlikely event of a pipeline emergency, we are prepared to respond quickly. We regularly communicate, plan and drill with your local emergency personnel, such as fire and police departments, to ensure our response to an incident is well-coordinated and effective.
Keep right-of-way obstruction free
The rights-of-way near or on your property must be kept clear of obstructions. Property owners should not dig, build, store, place or plant anything on the right-of-way. Pipeline rights-of-way must be kept free of structures and other obstructions in order to provide us access to the pipeline for inspection, maintenance, and in the event of an emergency.
EMPCo operates its pipelines in accordance with the regulations of the U.S. Department of Transportation and other state and local agencies. In accordance with regulatory requirements and internal Company guidelines, EMPCo has developed certain restrictions and requirements to protect public safety, property, and the environment. In order to provide a safe environment for persons working on or near pipelines operated by ExxonMobil Pipeline, these restrictions and requirements will apply to all work in and around EMPCo rights-of-way (ROW). Deviations from these restrictions may require EMPCo’s express written consent.
English Right-of-Way Restrictions and Requirements
Spanish Right-of-Way Restrictions and Requirements
Call before you dig
Before beginning work on any project near a pipeline right-of-way—indicated by a pipeline marker—call 811 (the national one-call number) or your state's One Call System. Every digging job requires a call; even small projects like planting trees or shrubs. It is a free call—and it is the law! You can learn more about pipelines operating in your area from the National Pipeline Mapping System.